WonderLab offers year-round salaried and hourly employment with benefits, as well as seasonal jobs, in a smoke-free and drug-free environment. The museum is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, number of dependents, or any other legally protected status. Reasonable accommodations for people with disabilities are available upon request.
Assistant Gallery Operations Manager | Visitor Services Assistant Manager
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Assistant Gallery Operations Manager Full Job Description
PURPOSE: Create a positive, welcoming impression of WonderLab to all museum visitors and represent WonderLab as a place that values curiosity and learning, outstanding customer service and the power of community volunteerism. Assist gallery operations manager with oversight of core visitor-oriented services: serve as gallery floor manager as scheduled, prepare the exhibit galleries at the start of each day and monitor the galleries during museum open hours, assist visitors at exhibits and encourage playful experimentation, supervise and support daily team of gallery volunteers, present science demonstrations and activities, and address facility maintenance and safety issues. Serve as birthday party coordinator and oversee a successful birthday party program, ensuring that visitors have positive interactions, outstanding customer service, and that the program meets annual budgetary goals. Overall, provide experiences that represent WonderLab’s core values of connecting people to their sense of wonder through initial “wow”, unexpected and surprising things, and moments of deeper understanding and discovery.
REPORTS TO: Gallery Operations Manager
STATUS: Full time, salaried (40 hours/week) with weekend and occasional evening hours (Fair Labor Standards category “exempt”).
SALARY: $22,568 annual
START DATE: October 20, 2015
BENEFITS: Paid holidays and paid leave. Health, vision and dental insurance benefits are available. WonderLab also provides life insurance, long-term disability insurance, free WonderLab membership at dual or basic family level and 20% discount in gift store.
Visitor Services Assistant Manager Full Job Description
PURPOSE: The Visitor Services Assistant Manager creates a positive, welcoming first impression of WonderLab to all museum visitors and represents WonderLab as a place that values curiosity and learning, outstanding customer service for both children and adults, and the power of community volunteerism. Responsibilities include accurately and efficiently handling admissions, gift store transactions, walk-up program reservations, walk-up membership sales and special promotions, implementing emergency response and safety procedures, as well as assisting visitors with information needs, first aid, and other special needs to make their visit more enjoyable. The Visitor Services Assistant Manager prepares the gift store and admissions desk area for the start of the day and/or performs daily closing procedures, manages cash control and daily deposits, and prepares daily statistical reports. S/he serves as the direct supervisor of visitor service work-study, intern and volunteers to ensure smooth operations.
REPORTS TO: Visitor Services Manager
STATUS: Part-time (12-16 hours/week) hourly (Fair Labor Standards Act category: "nonexempt"). Includes weekend and occasional evening hours.
SALARY: $9.25 per hour
START DATE: October 23, 2015
BENEFITS: WonderLab membership, 20% gift store discount and 50% discount on museum rentals