WonderLab offers year-round salaried and hourly employment with benefits, as well as seasonal jobs, in a smoke-free and drug-free environment. The museum is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, number of dependents, or any other legally protected status. Reasonable accommodations for people with disabilities are available upon request.
Visitor Services Assistant Manager Full Job Description
REPORTS TO: Visitor Services Manager
STATUS: Part-time (12-16 hours/week) hourly (Fair Labor Standards Act category: "nonexempt"). Includes weekend and occasional evening hours.
STARTING SALARY RANGE: $ 9.25 per hour
POSITION START DATE: Immediately
BENEFITS: WonderLab membership, 20% gift store discount and 50% discount on museum rentals
PURPOSE: The Visitor Services Assistant Manager creates a positive, welcoming first impression of WonderLab
to all museum visitors and represents WonderLab as a place that values curiosity and learning,
outstanding customer service for both children and adults, and the power of community volunteerism. Responsibilities include accurately and efficiently handling admissions, gift store transactions, walkup program reservations, walk-up membership sales and special promotions, implementing emergency response and safety procedures, as well as assisting visitors with information needs, first aid, and other special needs to make their visit more enjoyable. The Visitor Services Assistant Manager prepares the gift store and admissions desk area for the start of the day and/or performs daily closing procedures, manages cash control and daily deposits, and prepares daily statistical reports. S/he serves as the direct supervisor of visitor service work-study, intern and volunteers to ensure smooth operations.